Our policy lasts 7 days from the day you receive the item. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund. You will not be refunded shipping costs. Exchanges will only be granted if a mistake was made on our part. By purchasing from Sneakerz On Demand, you agree to acknowledge this rule.
All Returns must meet the following criteria:
- No Returns on Sale Merchandise
- All Apparel Sales are final
- All goods must be returned in original packaging (including packing paper) with all factory tags attached plus extra laces if applicable, and in mint condition.
- All Returns must be accompanied with your original receipt.
- All Returns must be received by Sneakerz On Demand within 7 days of the delivered date.
- We only take returns for credit card refunds and do not process size or product exchanges
- Returns not meeting this criteria will be refused