FAQ

Getting Access

  1. Create an account, using your email and password, log in, and purchase a membership
  2. Click "REGISTER" on our home page, create account & submit your information
  3. You will receive an email to activate account then be prompt to sign up for membership 
  4. Each month you will be charged a monthly fee of $14.99
  5. Products in Members Only section can only be bought with a membership...AS IT IS A MEMBER'S ONLY SECTION!!!

Access Rules

  1. Once a member you are able to purchase any shoe in Members Only Section 
  2. However, as a member you are only allowed to purchase 1 shoe per day
  3. If at any time a member purchases more than 1 shoe in a day, membership will be terminated immediately, refund will be sent for the shoes that was purchased, but membership will not be refunded
  4. Shoes will be updated frequently during the week, follow us on Instagram (@sneakerz_on_demand) for updates

FAQ

Do I have to subscribe to buy?

  • Yes, you need a membership to buy all items in Members Only Section

How do i subscribe?

  • You can click on Members Only in the main menu and follow the steps

How many shoes can I purchase?

  • You are allowed to buy 1 shoe per day 

Are all shoes 100% authentic ?

  • All shoes are guaranteed to be 100% authentic

Do we offer refunds?

  • We do not offer any refunds on shoes or membership fees. If it is an error on our part, where you requested to cancel your membership and got billed after a cancellation email or if the shoe you received is not what you ordered, a refund will be sent

What is the shipping cost? What shipping method do you use?

  • Free shipping within the US, $35 to Canada. All shipped via USPS

Do you ship internationally?

  • As of right now only to Canada, no other countries!

Can I cancel my membership at any time?

  • Yes, you can subscribe and unsubscribe at any time

What is the condition of the shoes?

  • All shoes are brand new, unless stated otherwise

If I subscribe am I guaranteed a shoe?

  • Our shoes are sold on a first come first serve basis, therefore we cannot guarantee you will be able the item of choice